Politique de remboursement

 

 

 

We are committed to providing quality products to our customers. While we hope that you are always satisfied with your Tsuri purchase, we realize that there are times you may need to return a product.  If you will need to return your product, please review the information below.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. Merchandise must be in its original, unopened, and unused condition. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.To start a return, you can contact us at info@simplythis-global.com. You will be responsible for the return shipping & handling charges, which will not be refunded, unless you received damaged merchandise.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. All returns will be credited to the original credit card used at the time of purchase.If more than 15 business days have passed since we’ve approved your return, please contact us at info@simplythis-global.com.